Staff
Riley's Furniture & Mattress
Shannon Bannerman
CEO
shannon@rileysfurniture.comAs CEO, Shannon carries forward the foundational values and tradition of excellence established by her father, Riley, when he first opened Riley's Furniture in 1970. Growing up in the family business, she learned firsthand the importance of honesty, community, and personal service - principles that continue to guide the company today. By staying true to "The Riley Way," Shannon honors her father’s legacy while thoughtfully leading the business into the future, ensuring every customer feels like part of the family.
Jeanna H.
Office Manager
jeanna@rileysfurniture.comJeanna keeps our day-to-day operations running seamlessly; maintaining every aspect of the business from HR, financing, AR/AP, to marketing and ensuring customer satisfaction. With a broad set of management responsibilities across the company, she serves as a central point of coordination for both our team and our customers. Jeanna’s organization, versatility, and dedication ensure our office functions efficiently while delivering exceptional support across all areas of the business.
Eric A.
Lead Buyer
eric@rileysfurniture.comEric brings nearly four decades of expertise to curating our product selection, having been a vital part of the company since 1988. His deep industry knowledge, long-standing supplier relationships, and keen eye for quality ensure that our showroom always offers the best value, style, and craftsmanship. Eric’s long-standing dedication and product expertise continue to shape the elevated standard of selection our customers have counted on for generations.
Nare M.
Sales & Design Manager
nare@rileysfurniture.comNare brings creative vision and strategic guidance to our showroom floor. Combining an eye for interior design with a passion for helping customers transform their spaces, he leads our team in creating personalized, inspiring home environments. Nare’s leadership, design expertise, and commitment to exceptional customer care ensure that every visit turns ideas into beautifully furnished homes.
Steven C.
Operations Manager
steven@rileysfurniture.comAs Operations Manager, Steven oversees the daily logistics, inventory, and overall workflow that keep our business moving smoothly. With a strong focus on operational efficiency and team coordination, he ensures every project and customer order is executed seamlessly from start to finish. Steven’s hands-on leadership and strategic problem-solving play a vital role in maintaining our high standards of service and quality.
Marla K.
Lead Office Support Specialist
marla@rileysfurniture.comAs our Lead Office Support Specialist, Marla is a true cornerstone of our team, bringing over 50 years of dedicated service and institutional knowledge to our day-to-day operations. Her continuous support, deep understanding of our business, and warm presence help keep our office running smoothly while embodying the core values and history of our company. Marla’s decades of commitment make her an invaluable resource to both our staff and the customers we serve every day.
Keith C.
Lead Home Specialist
keith@rileysfurniture.comKeith brings over a decade of hands-on expertise to our team, having been a trusted guide for our customers since 2013. He excels at understanding each client's vision and helping them select furniture pieces that perfectly fit their lifestyle and home layout. Keith’s deep product knowledge, welcoming approach, and years of dedicated service make the process of furnishing any home smooth, confident, and enjoyable.
Frank L.
Lead Sleep Specialist & Mattress Expert
frank@rileysfurniture.comWith over 30 years in the industry, our Lead Sleep Specialist & Mattress Expert, Frank, helps customers achieve their best night’s rest by matching their unique comfort and support needs with the ideal sleep system. With deep knowledge of mattress construction, ergonomics, and sleep technology, he simplifies the selection process to take the guesswork out of buying a bed. Frank’s tailored guidance and dedication to health and comfort ensure every customer leaves confident in their path to better sleep.
Angie B.
Home Specialist
angie@rileysfurniture.comAngie brings over 30 years of experience, warmth, and expertise to our team and showroom floor! Having guided generations of families through creating spaces they love, her deep product knowledge and intuitive sense of design make decorating any home effortless. Angie’s long-standing dedication and personal approach truly embody our commitment to exceptional service and lasting relationships.
Laura K.
Home/Design Specialist
laura@rileysfurniture.comLaura is our Design & Home Specialist that helps customers bring their personal style to life through tailored interior advice and thoughtful product pairings. With a strong eye for layout, texture, and color, she guides clients through every step of the selection process to create comfortable, beautiful spaces. Laura’s passion for design and dedicated personal approach make transforming any room an easy, enjoyable experience.
Randy H.
Home Specialist
randy@rileysfurniture.comRandy balances his approachable, fun nature with impressive product knowledge and exceptional thoroughness. He takes pride in guiding clients step-by-step through their selection process, ensuring every detail fits their lifestyle, budget, and aesthetic perfectly.
Bruce H.
Home Specialist
bruce@rileysfurniture.comBruce - affectionately known around the showroom as "Coach" - is another one of our Home Specialists that brings precision, clarity, and dedicated guidance to every home project. True to his nickname, Coach excels at breaking down complex layout choices, material options, and measurements so you feel completely supported from start to finish. His thorough, detailed approach and methodical attention to every fine point ensure that your space is planned to perfection.
Miranda D.
Office/Inventory Support Specialist
miranda@rileysfurniture.comOffice & Inventory Support Specialist, Miranda, bridges the gap between backstage logistics and customer care. Drawing on her extensive background as a former Home Specialist, she pairs deep sales insight and home design knowledge with precise inventory control and daily administrative support. Miranda’s multi-faceted experience makes her a key resource for keeping our stock organized and helping our team deliver an exceptional customer experience.
Michelle C.
Service Coordinator
michelle@rileysfurniture.comRiley's Service Coordinator, Michelle, has been keeping our post-purchase support seamless and stress-free for over a decade. Serving as the primary bridge between our customers and delivery teams, she brings a calm, solutions-focused approach to every situation. Michelle’s years of experience, attention to detail, and unwavering commitment to customer satisfaction ensure that every inquiry, service request, and follow-up is handled with the highest level of care.
Dave D.
Lead Service Technician
Dave brings an unmatched four decades of hands-on expertise and craftsmanship to our team. Having been with the company for over 40 years, there is virtually no repair, mechanical detail, or technical fix he hasn't mastered. Dave’s deep technical knowledge, steady precision, and decades-long commitment to making things right ensure that our customers receive the highest quality service and care long after their furniture arrives home.
Kurtis O.
Warehouse/Delivery Support Team
Kurt ensures every piece of furniture makes its way from our showroom to your home safely and on schedule. With 6 years of dedicated service under his belt, he combines careful handling with a dependable, friendly presence on every delivery. Kurt’s hard work, attention to detail, and reliability behind the scenes and at the door are key to delivering a complete, high-quality customer experience.