FAQs

Frequently Asked Questions

Services at Riley’s Furniture, Monroe, OH

Custom Fabrics and Patterns

Can’t find the fabric or color you want? We offer custom-order options from top suppliers. Nearly 40% of our customers work with our sales team and designers to curate fabrics and styles that fit their lifestyle exactly.

Delivery Charges

We offer true full-service delivery including unpacking, setup, and positioning in any room of your home. Rates vary depending on the difficulty of items being delivered, ranging from $99 - $199. All furniture is inspected before delivery for quality assurance.

Damaged Deliveries

If you discover that your newly delivered furniture has damage, contact us immediately. We’ll assess whether an exchange, replacement, or refund is appropriate. If the item is custom or out of stock, you may keep the damaged item until the replacement arrives.

Warranty Claims

We honor all manufacturer warranties on products purchased from us. Most warranties last at least one year. Notify us as soon as a problem arises and we’ll help you navigate the process swiftly and fairly.

Extended Protection Plans

Through our Furniture First membership, we offer an optional benefits package protection plan that extends coverage beyond the manufacturer’s warranty—including pet damage options. Ask your sales associate for plan details and a brochure.

Financing Options

We offer special financing promotions, ranging from 6 months to 5 years (subject to credit approval and availability). We also accept Visa, Mastercard, Discover, American Express, cash, check, and debit.

Return Policy

Not satisfied with your selection? We offer a variety of exchange or return options depending on your circumstances. You can find a detailed breakdown of these options on our Returns page: https://www.rileysfurniture.com/return-policy

Price Protection

Found a better price at another store in the area? Let us know—we’ll match local competitor pricing, term-for-term. We also extend that price protection guarantee for up to 30 days after your purchase. We encourage open discussion to ensure you feel confident that you're getting the best value.

Closeout Center – Monroe, OH

Discover one‑of‑a‑kind deals in our Closeout Center, featuring deeply discounted floor models and overstock items — while supplies last. Here’s what you need to know:

• All Sales Are Final – Items are sold as-is: no exchanges, no returns, no holds, no service.

• Not Eligible for Furniture Benefits Program

• Special pricing is valid only on stock/floor models.

• Purchases must be picked up or delivered within 10 days.

• Thorough Inspection Required – Examine each item carefully from all angles before finalizing your purchase.

Furniture Care Tips

• Leather: Wipe with a dry cloth regularly. Avoid sunlight and printed materials. Clean semi‑annually with leather cleaner and protective cream.

• Wood: Use appropriate cleaners. Protect from heat, direct sun, and spills—wipe up liquids immediately.

• Upholstery/Fabric: Vacuum weekly (including under cushions), flip cushions periodically, avoid sunlight and heat, and always follow the manufacturer’s care instructions.

Mattress Questions

Choosing the Right Mattress

Let our Certified Sleep Specialists help you find the perfect match. Try mattresses in-store to test firmness, support, and comfort.

Types of Mattresses

• Innerspring – Traditional coil support; generally the most affordable.

• Memory Foam – Conforms to your body; includes gel options for cooling.

• Hybrid – Combines coils for support with memory foam for pressure-relieving comfort.

Mattress Care

Wash bedding regularly, vacuum the mattress surface, and use a mattress protector to guard against allergens and moisture.

Box Spring Replacement

Old or worn box springs can shorten the life of a new mattress—and may void warranties. We recommend replacing them along with your mattress for optimal support.

Manufacturer Tag Notice

Don’t remove the “Do Not Remove” tag until warranty issues arise. Removing it can complicate or void warranty claims.

Sleep Trial – 120 Night Sleep Promise

We don't just want you to get a new mattress, we want you to get the right mattress for your individual needs, so we offer you the chance to test your new mattress in-home without fear of buyer's remorse. Mattresses that are industry fair traded, when purchased with a mattress protector, may be comfort exchanged for a different model once after 30 days and up to 120 days if that new mattress isn't providing the comfort your body needs. A $249 pick-up and disposal fee applies.

Mattress Sizes