FAQs

Frequently Asked Questions

Services at Riley’s Furniture, Monroe, OH

Custom Fabrics and Patterns

Can’t find the fabric or color you want? We offer custom-order options from top suppliers. Nearly 40% of our customers work with our sales team and designers to curate fabrics and styles that fit their lifestyle exactly.

Delivery Charges

We do not offer free delivery. Rates vary depending on distance from our Monroe location. All furniture is inspected before delivery for quality assurance. Contact us for a detailed quote.

Damaged Deliveries

If your furniture arrives with damage, contact us immediately. We’ll assess whether an exchange, replacement, or refund is appropriate. If the item is custom or out of stock, you may keep the damaged item until the replacement arrives. You’re never pressured to accept unsatisfactory items.

Warranty Claims

We honor all manufacturer warranties on products purchased from us. Most warranties last at least one year. Notify us as soon as a problem arises and we’ll help you navigate the process swiftly and fairly.

Extended Protection Plans

Through our Furniture First membership, we offer an optional protection plan that extends coverage beyond the manufacturer’s warranty—including pet damage options. Ask your sales associate for plan details and a brochure.

Financing Options

We offer special financing promotions, ranging from 6 months to 5 years (subject to credit approval and availability). We also accept Visa, Mastercard, Discover, American Express, cash, check, and debit.

Return Policy (“Love It or Return It”)

Not satisfied with your selection? Contact your Sales Specialist within 7 days of delivery or pickup. Return the item within 14 days to our warehouse for full credit towards another purchase—or receive a refund check, less original delivery charges. A delivery fee applies for re-delivery of replacement items.

Price Protection

Found a better price elsewhere, online or in-store? Let us know—we’ll match competitor pricing, term-for-term. We encourage open discussion to ensure you feel confident in your purchase.

Closeout Center – Monroe, OH

Discover one‑of‑a‑kind deals in our Closeout Center, featuring deeply discounted floor models and overstock items — while supplies last. Here’s what you need to know:

• All Sales Are Final – Items are sold as-is: no exchanges, no returns, no holds, no service.

• Not Eligible for Furniture Benefits Program

• Special pricing is valid only on stock/floor models.

• Purchases must be picked up or delivered within 10 days.

• Thorough Inspection Required – Examine each item carefully from all angles before finalizing your purchase.

Furniture Care Tips

• Leather: Wipe with a dry cloth regularly. Avoid sunlight and printed materials. Clean semi‑annually with leather cleaner and protective cream.

• Wood: Use appropriate cleaners. Protect from heat, direct sun, and spills—wipe up liquids immediately.

• Upholstery/Fabric: Vacuum weekly (including under cushions), flip cushions periodically, avoid sunlight and heat, and always follow the manufacturer’s care instructions.

Mattress Questions

Choosing the Right Mattress

Let our Certified Sleep Specialists help you find the perfect match. Try mattresses in-store to test firmness, support, and comfort.

Types of Mattresses

• Innerspring – Traditional coil support; generally the most affordable.

• Memory Foam – Conforms to your body; includes gel options for cooling.

• Latex – Durable, hypoallergenic, and long-lasting.

• Hybrid – Combines coils and foam for balanced support and comfort.

Replacement Timeline

• Innerspring: 5–8 years

• Latex: Up to 20 years
  If your mattress is sagging or not providing restful sleep, it may be time for a replacement.

Mattress Care

Wash bedding regularly, vacuum the mattress surface, and use a mattress protector to guard against allergens and moisture.

Box Spring Replacement

Old or worn box springs can shorten the life of a new mattress—and may void warranties. We recommend replacing them along with your mattress for optimal support.

Manufacturer Tag Notice

Don’t remove the “Do Not Remove” tag until warranty issues arise. Removing it can complicate or void warranty claims.

Sleep Trial – 90 Night Sleep Promise

Not completely satisfied after 90 nights? If you purchased a mattress protector at the time of sale, you may be eligible for an exchange or refund under our mattress trial policy. Used mattresses cannot be resold, so protection is required to qualify for returns.

Mattress Sizes